These terms explain how our services work and what you can expect when you trust us with your archive.

Services

We provide digitisation and archival services for photographs and albums. The exact scope of work is agreed in advance, following an initial review and quotation.

Ownership

All original materials remain your property at all times. All digitised files created also belong to you. We claim no ownership over your content.

Care and Handling

Every archive is handled carefully, one collection at a time. While we take all reasonable care, some items may already be fragile due to age or condition. We will flag any concerns before proceeding.

Turnaround Times

Estimated turnaround times are provided with your quote and may vary depending on collection size and condition. We’ll always keep you informed if timings change.

Pricing and Payment

Prices are agreed before work begins. Payment terms will be confirmed in your quote. Any additional work will only be carried out with your approval.

Cancellations

You may cancel before the work begins. Once digitisation has started. charges may apply for work already completed.

Liability

We take great care, but due to the nature of historic materials, we cannot be held responsible for pre-existing damage, deterioration, or loss caused by factors outside our control.

Respect for Personal Archives

Many archives contain deeply personal moments. We treat every collection with discretion, respect and care.

Access Control

Only those directly involved in your project will handle or view your materials. We do not share or display content without your explicit permission.

Sensitive Material

If your archive includes sensitive or private content, we handle it with particular care. You are always in control of what is digitised and retained.

Physical Security

Original materials are stored safely while in our care and returned promptly once work is complete.

Digital Care

Digitised files are handled securely during processing and delivered in an organised, clearly labelled format to avoid confusion or loss.

What Information we collect

We collect only what’s necessary to provide our services, such as your name, contact details and information about your archive.

How we use your Information

Your information is used solely to:

• Communicate with you

• Provide quotes and services

• Deliver your digitised files

Data Storage

We store information securely and take reasonable steps to protect it from unauthorised access.

Data retention

We keep personal data only for as long as necessary to complete your project and meed basic business requirements. You may request deletion at any time once work is complete.

Third Parties

We do not sell or share your data with third parties unless required to deliver a specific service and only with your consent.

Your Rights

You have the right to access, correct or request deletion of your personal data at any time.

Contact

If you have questions about privacy or data handling, please contact us at: hello@digitalarchivestudio.com